FAQ


  • What methods of payment do you accept?

    All payments are secured by PayPal and you may use the following credit cards: Visa, Master Card, Discover and American Express.
  • When will my order be shipped?

    Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays, and usually ship within 1-3 business days pending availability and credit verification. All orders placed after 12 PM EST will begin processing the next business day. Orders placed on Friday after 12 PM EST will begin processing on the following Monday. We will contact you with a follow-up email if the product you have selected is out of stock or if we need additional identification provided for credit verification. *Delivery time does not include weekends or holidays.
  • I'm unsure about which color hair extensions I should order. What should I do?

    Please email your current or desired hair color photos to info@kachebeauty.com and we will provide you with a complimentary color match.
  • When can I expect my delivery?

    For domestic orders, please allow 6-10 business days for your order to arrive. Custom color or large orders typically take 3-5 days longer. International orders typically take 8-14 days to arrive. Feel free to email us for tracking information: info@kachebeauty.com.
  • Do you accept returns or exchanges?

    Unfortunately, at the moment we cannot accept returns or exchanges. Please take advantage of our excellent customer service to ensure you will be satisfied.
  • How do I cancel or edit a placed order?

    To cancel an order you placed, please email us at info@kachebeauty.com or use our contact form with the subject 'Order Cancellation' followed by your order number (ex. 'Order Cancellation (#1234)'). To edit an order you placed, please email us or contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').
  • Is my privacy and personal info secure on your site?

    All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
  • What happens if the item I ordered is out of stock?

    All items are subject to availability. During busy periods where demand may outweigh the amount of stock we have, we may not be able to fulfill your order. If this is the case, we will let you know as soon as possible.
  • Do you ship internationally?

    Absolutely! We ship worldwide! International orders have a $25 flat rate shipping fee. Please be aware that there may or may not be additional customs fees. Any additional fees are the responsibility of the recipient.
  • How do I get in contact with your for more questions?

    If you have any additional questions, please feel free to send us an e-mail at info@kachebeauty.com.